The Project
The goal of the NY Life intranet redesign effort was to improve employee productivity by providing relevant content, various tools, messaging and applications while maintaining the standards of the new branding, communication style, best practices, and technical capabilities in the form of content generation, collaboration, workflow, social networking, and self service.
The desired user experience was a single point of entry for employees to manage their workday within the company by facilitating access to relevant tools, personalized content, and access to information by department, project, and/or location.
A major challenge to overcome was serving every employee’s role-based needs through a consolidated and navigable interface.
Employee roles are distinct but not exclusive — each is part of a major business group (Insurance, Investments, Corporate Center, or Field force), as well as a specific department, one or more project teams, a geographic area (an employee may also be a people manager, which mandates access to a toolset that spans all of these facets with sometimes subtle differences.)
The solution was to suggest building a corporate intranet based on a uniquely personalized ‘information channel’ whereby every employee can stay informed via (real-time) ‘content feeds’ from every business group they each belong to, or colleague they report to.
The User Experience
It was our goal to improve employee productivity by providing relevant content and applications (based on employee role) through the intranet redesign effort. The new brand, communication style, industry best practices, and technical capabilities, including content generation, collaboration, workflow, social networking, and self-service, would be maintained while improving the standards of NY Life’s new brand, communication style, industry best practices, and technical capabilities.
Employees should be able to take control of their workday by facilitating access to relevant tools, personalized content, and information by department, project, and location from a single point of entry within the company.
The core objectives of the intranet redesign would provide the following broad-based functional objectives:
Present relevant content to an employee based on their role, via an authoritative employee profile.
Provide multi-level messaging to an employee based on his employee profile and user preferences.
Provide access to essential functions (enterprise resources, teams, tasks, calendar, applications, and learning) through a single interface, regardless of where the actual tools and applications reside, based on an employee’s profile.
Present a common interface to high-level topic categories that facilitate relevant “drill-down” structures that reach low-level content.
Enable the formation of work groups, shared interest groups, etc. that build relationships, collegiality, and knowledge sharing.
Enhance access, efficiency, and speed of content updates, in addition to improving asset sharing, and overall site organization.
My UX/UI Design Tasks
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